Terms of Use
Version 2026-07-10. Operated by ŽIŽIĆ, obrt za prijevoz i usluge, OIB 76503021653, Mostarska 98, 21000 Split. These terms apply to quote-based transport and instant airport checkout where available.
1. Who we are
Croatia Holiday Travel is the customer-facing brand of ŽIŽIĆ, obrt za prijevoz i usluge, registered in Croatia (Court register MB 92292976, NKD 49.33.0, 49.32, 52.32.0). Contact: info@croatiaholidaytravel.com, +385 98 647 413.
2. Nature of services (not a travel agency)
We offer private chauffeur transport. By default you book and pay hotels, restaurants, and activities direct with licensed providers. Add Book & Pay on your quote if you want us to arrange and pay partners on your behalf.
We provide passenger transport and optional mediation to connect you with third-party service providers. We do not organize or sell package travel arrangements (“paket-aranžmani”) under the Croatian Tourism Services Act (NN 130/17, 70/21, Articles 7 and 12). Transport packages on this website describe transport scope only, not bundled holidays.
3. Quotes and bookings
- Custom routes are quoted within 24 hours on business days.
- A binding transport contract is formed when you accept a written quote and pay any required deposit.
- Instant online booking applies only to fixed airport transfer SKUs when available.
4. Pricing and payment
Prices on the website are indicative unless marked as fixed SKUs. Transport is invoiced separately from any mediation commissions. Payment terms, deposits, and cancellation rules are confirmed in your transport quote and contract.
Online card payments are processed on the secure myPOS checkout page. We do not store full card numbers on our servers.
For online card payments, successful server-to-server confirmation is required before a booking is treated as paid. If a payment is reversed or rolled back by the processor, the booking returns to unpaid status and our team contacts you with next steps.
5. Changes and cancellation
Your written quote and transport contract state the cancellation window, any deposit, and fees that apply if you change or cancel. As a general guide:
- Changes are easier to accommodate before we assign a chauffeur.
- Close to travel day, a deposit or quoted cancellation fee may apply as stated in your contract.
- Eligible card refunds are processed through myPOS back to the original payment method.
See also Trust Center: changes and cancellation.
6. Your responsibilities
You must provide accurate pickup details, passenger counts, and flight information. You are responsible for arranging and paying third-party providers (hotels, restaurants, guides, ferries) directly unless explicitly stated in a signed transport agreement.
7. Limitation of liability
Our liability is limited to the transport services we provide under signed transport agreements. We are not responsible for the quality, safety, or delivery of services provided by third parties you contract with directly.
8. Mediation (Premium Concierge)
Optional mediation (€29 flat Trip Desk for the trip) helps connect you with partners. We do not guarantee availability of third-party services. Commissions from partners, if any, are disclosed in your quote where applicable.
9. Complaints
Contact us at info@croatiaholidaytravel.com. We aim to respond within 5 business days.
10. Governing law
These terms are governed by the laws of the Republic of Croatia. Disputes are subject to the jurisdiction of courts in Split, unless mandatory consumer law provides otherwise.
11. Legal entity disclosure
ŽIŽIĆ, obrt za prijevoz i usluge, vl. Josip Žižić. Registered office: Mostarska 98, 21000 Split, Croatia. OIB: 76503021653. Court register MB: 92292976. Contact: info@croatiaholidaytravel.com | +385 98 647 413. Croatia Holiday Travel is the trading name of the legal entity above. Registered activities: NKD 49.33.0, 49.32, 52.32.0 (passenger transport and related services). We provide passenger transport and transport mediation services only. We do not organize or sell package travel arrangements under Croatian tourism law (NN 130/17, 70/21, Articles 7 and 12). Accommodation, meals, and activities are arranged separately between you and the service providers. VAT (PDV) treatment is stated on your written quote and invoice. Ask us before booking if you need a VAT breakdown.